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2026, Ardindo - Toko Daring Pengadaan

Consumer Complaint Service

If you experience a problem or wish to submit a complaint regarding a transaction on the Ardindo platform, you may contact the Ardindo Consumer Complaint Service or the Directorate General of Consumer Protection and Trade Compliance (Ditjen PKTN), Ministry of Trade of the Republic of Indonesia.

Ardindo Consumer Complaint Service

Contact our customer support team directly for complaints about transactions on the Ardindo platform:

Ditjen PKTN Complaint Service (Ministry of Trade)

You may also file a complaint with the government through the Directorate General of Consumer Protection and Trade Compliance (Ditjen PKTN), Ministry of Trade of the Republic of Indonesia:

  • Institution
    Directorate General of Consumer Protection and Trade Compliance — Ministry of Trade of the Republic of Indonesia
  • WhatsApp
    0853-1111-1010

Operating Hours

Monday – Friday, 08:00 – 17:00 WIB (Western Indonesia Time).

What to Prepare Before Filing a Complaint

Please ensure you have the following documents and information ready before contacting the complaint service:

  • Order number (order ID) of the problematic transaction
  • Proof of payment (screenshot or transfer receipt)
  • Communication history with the seller (screenshot of conversation)
  • Photos or evidence of the item's condition (if related to damage or product discrepancy)
  • Personal identification (ID card or other supporting documents)
Complaints accompanied by complete evidence will be processed faster and more effectively.

Complaint Handling Process

1
Submit your complaint through one of the channels above, attaching all required documents and evidence.
2
Ditjen PKTN will verify the submitted complaint in accordance with applicable regulations.
3
You will receive a complaint acknowledgement along with a ticket number to track the progress of the handling.
4
Follow-up actions will be carried out in accordance with consumer protection procedures and regulations applicable in Indonesia.

Legal Basis

This complaint service is conducted based on:

  • 1
    Law No. 8 of 1999 on Consumer Protection
  • 2
    Law No. 7 of 2014 on Trade
  • 3
    Government Regulation No. 80 of 2019 on Trading Through Electronic Systems
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